Refund policy

Returns & Refunds Policy

At Bec Leather, we want you to love your purchase. If something isn’t quite right, please get in touch and we’ll do our best to help.

Change-of-Mind Returns

We offer a 30-day change-of-mind return policy. You have 30 days from receiving your Bec Leather item to contact us to request a return.

To be eligible for a change-of-mind return, your item must be:

• In its original condition, unworn or unused.
• In its original packaging, with all tags attached.
• Accompanied by proof of purchase, such as your receipt or order confirmation.

Please contact us at hello@becleather.co.nz before sending any item back. If your return is approved, we’ll provide instructions and our return postal address.

For change-of-mind returns, return shipping costs are the responsibility of the customer. We recommend using a tracked postal service, as we cannot guarantee receipt of items returned without tracking.

If you would prefer a different item, the simplest option is to return your original purchase (where eligible) and place a new order once your return has been approved.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives and contact us as soon as possible if your item is faulty, damaged or incorrect. Bec Leather products are made with natural materials, and variations in colour, texture and markings may occur. These natural characteristics are not necessarily faults.

Please email hello@becleather.co.nz, including your order number, a description of the issue and photographs where helpful. We’ll assess the issue and explain the next steps.

Where a product is faulty or otherwise fails to meet the guarantees required by law, we can choose the remedy for a minor fault, while a customer may be entitled to reject the product and choose a refund or replacement for a substantial failure.

Where a return is required, we will advise you on the return arrangements and cover reasonable return costs. Please contact us before sending the item back so we can organise the process.

Refunds

Once we receive and inspect an approved return, we’ll notify you whether your refund has been approved.

For approved refunds, payment will be returned to your original payment method unless otherwise agreed or required by law. Please allow additional time for your bank or payment provider to process the refund.

For change-of-mind returns, refunds are subject to the eligibility conditions outlined above. For faulty products, your rights and available remedies are determined by the circumstances and applicable consumer law.

 

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other applicable law.

Our 30-day return policy applies to voluntary change-of-mind returns only. It does not limit your statutory rights if a product is faulty, does not meet the guarantees required by law, or otherwise qualifies for a remedy under applicable consumer law.